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Your ultimate source for pre-owned luxury goods

Warranty

Sadly, our indirect relationship with the manufacturers of our high-end watches and jewelry does not permit warranties issued through us to be honored. We have however compensated for this unfortunate circumstance, and Fifth & provides every customer with a 1 year warranty.

Should something go awry post-purchase, our expertly trained professional watchmakers and jewelers, who serve as authorized repair locations for numerous luxury manufacturers, will repair your piece using only authentic parts. If, upon examination, the defect is deemed particularly serious, we will return the watch to the original manufacturer for repair. This process is more laborious and will take an extended period of time to repair, depending on part availability.

Please note, the warranty covers manufacturing defect only, and does not cover scratches, finishes, crystals, glass, any type of strap or any damages as a result of undue stress, exceeding of manufacturer's limitations, physical/accidental abuse or everyday wear-and-tear.

Repairs under warranty must be handled by us directly, and any pieces that have been opened or repaired by a third party will void the Fifth & warranty. We will happily cover the cost of parts and repair or replacement at our discretion, for the duration of the warranty period.

The shipping and insurance costs for all repairs under warranty must be covered by the customer. As all of our pieces are very valuable, pre-paid shipping with a traceable courier is required, and all pieces must be insured for the full amount of initial purchase. Please note, Fedex does not insure watches or jewelry valued over $500 and may not be suitable in all cases. Collect shipping will be refused and returned to sender. Prior to shipping, give us a shout so we can be on the lookout for your item, as you will be liable for all lost merchandise. Be sure to include your invoice number, item number, a detailed description of the problem, the return address, contact phone number and an email address.

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